You can only cancel your order when the order is still in processing status. Cancellation request made by the means of sending an email or by calling us on our helpline number. Click here for contact details
In any event that the goods are packed or dispatched, you may still cancel the order due to change of mind; however an administration fee and a return shipping fee of 120 RSwill be liable to you and be deducted from your refund. Upon receiving the goods, you may still cancel the order in accordance with our 7 days return policy.
In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are dispatched and we would cancel the duplicated order for you as per your request.
We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation whereas the respective user/visitor will be banned from our website unconditionally.
7 Days Return Policy
You can exercise the right to return an order and opt for refund within 7 days after the day of receipt of the goods provided that such request is submitted to us by ticket within the aforementioned period. We will acknowledge receipt of your request and advise you the proper procedure of returning the goods of returning the goods to us.
Please go through the conditions that one needs to follow for refund:
- Goods are purchased from our website. (www.alphabetaenglish.in)
- A request for refund notification is submitted to by ticket and received by us within 7 days upon you receiving of the goods.
- Goods are returned with a copy of your receipt/invoice.
- Goods are returned with a copy of your return authorization number and form (along with the receipt/invoice)
- Goods are in brand new and undamaged condition* (with all original packaging, the packet must not be opened).
- Goods must be returned to our specified address within 7 days after we acknowledge your request.
After we acknowledge and confirm your return request, the user needs to return itto us through India Post.